After our Christmas break we're back on deck and ready to help you get your next project finished. If you would like to visit us in the Kogarah workshop, please expect to follow our Covid-related procedures including;
Wearing a mask while on the premises
Checking in with our QR code & using hand sanitiser upon arrival
Maintaining physical distance while talking tools.
Of course, if you are suffering from any symptoms we ask that you please get tested and visit once you are well.
We are always available to talk tools over the phone on (02) 9527 3870.
Normal Showroom and Workshop hours
Mon - Fri, 9.30 - 5pm
Our premises are 29 Production Ave, Kogarah NSW 2217
If you have any questions regarding our products or you would like to enquire about an order, please get in touch via one of the following options.
At JTA we are proud of our order turnaround times and work hard to ensure the best possible service. Our shipping policy has been developed to provide a fast, safe and environmentally sustainable shopping experience for all of our customers.
We are NOT a drop-shipping company and hold all of our stock in Sydney. We dispatch every weekday, and we are usually able to dispatch orders received before 12pm on the same day. If you urgently require your purchase to be dispatched on the day you order it we suggest that you call us or be sure to select express shipping at checkout to ensure we prioritise your parcel.
We have revised our logistics systems to offer the best possible postage price to our customers. All prices are in $AUD. Dispatch within 24hrs of purchase.
Regular Post: $9.00, tracking number emailed to you at dispatch
Express Post: $15.50, tracking number emailed to you at dispatch
Within New Zealand:
We are now able to offer our New Zealand customers $15 flat-rate shipping on orders under 2kg. For orders heavier than 2kg the following rates apply:
Prices to Canada and US:
Express Courier International:
Estimated Delivery Time - 3-5 Business Days (to metro areas of major cities)
Flat Rate - AU$30 on orders up to 2kg (4.4lbs)
For orders over this weight:
For orders over 5kg in weight, please email us at email@example.com
Prices for all other international orders are calculated at checkout according to Australia Post’s standard rates.
From the date of dispatch we expect the following delivery times within Australia:
Regular Post: Within 3-5 business days (metro areas) or 4-8 business days (remote areas)
Express Post: 1-2 business days (metro areas) or 2-4 business days (remote areas)
Japanese Tools Australia is an environmentally conscious company and we endeavour to eliminate plastics in as many parts of our business as possible. Your purchase will be shipped in recyclable non-plastic materials, and we re-use cardboard and paper wherever possible in our shipping process.
Exceptions to plastic-free policy:
Unfortunately, we are required to dispatch some express items in pre-paid satchels and in such circumstances we have no choice but to use a plastic satchel. Please keep in mind these satchels are 100% recyclable. Our suppliers also use plastic in their packaging of some products, and we do not remove these protective measures before shipping. We are considering strategies to eliminate these two remaining sources of plastic in our shipping process. As many of our items are hand-made, they do not arrive to us or to you with extraneous packaging, though this is not the case for all of our products.
Breakage in shipping policy:
We pack our shipments in specialised materials to ensure that our customers find them in the same condition that we send them. If you receive your products in a damaged condition, please email firstname.lastname@example.org your order number and photos of the condition of the products within a week of collection. If an item is deemed to have been damaged in transit we will replace it with like kind at no extra shipping cost to the customer.
If you are unhappy with the condition of your product and it has not been damaged in transit, please refer to our returns and exchanges policy.
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