AT JTA we are extremely proud of our range, and stand behind the quality of our products. We have designed our returns policy to exceed our customers' expectations.
14-Day No-Questions-Asked Returns on Unused Items
Is your item not what you expected? We will exchange it for store credit, for a more appropriate item of equal value, or a full refund.
Please note that your item needs to be unused and with it's original packaging where appropriate.
Returns, Repairs and Exchanges on Items that Are Used
We are well aware that, when it comes to tools, the joy is in the use and the proof is in the pudding.
If you use your tool and it does not behave as expected, please send photos of the tool, the job and your best description of what has happened to us at info@japanesetools.com.au
Where a tool is defective, we will offer an exchange of equivalent value or a refund. In cases where a customer accepts an exchange we will cover all associated postage costs.
In a case where a tool is not defective, has suffered unexpected damage and it is reparable (such as a small chip in a chisel blade), we offer a free repair service within 90 days of purchase. JTA will bear the cost of postage.
In a case where a tool is not defective, has suffered unexpected damage within 90 days of purchase and it is not reparable (such as a fine saw blade losing teeth), we will offer a replacement blade at a 30% discount. JTA will bear the cost of postage.
We are here to work with you and deliver the best possible experience of our tools.
Change of Mind Exchanges
If you change you mind on a purchase or a gift outside of the 14-day period above, we offer store credit to the amount of the purchase, minus the postage costs applied at checkout.
We will ask that you be responsible for the postage costs of returning the original items, and of us mailing the new items to you.
Processing Refunds
Where a purchase was made online, refund will take place via our website infrastructure to the same card or PayPal account that made the purchase.
Where purchases have been made in person we will process the refund via direct deposit.
